We take member concerns seriously. In line with applicable Indian law, including the Information Technology Act and rules made under it, you can raise complaints about content, conduct, or your data with our Grievance Officer.
Grievance Officer
- Name: Shahid Shamsudheen
- Email:grievance@iqvivah.com
- Address: Shamitha Manzil, Asramam Ward, Alappuzha, Kerala 688006, India
- Phone:+91 90373 53391
How to file a complaint
Email the Grievance Officer with your registered name and phone number, a clear description of the issue, and any relevant profile IDs or screenshots. This helps us investigate quickly.
Our timelines
- We acknowledge complaints within 48 hours.
- We aim to resolve complaints within 30 days of receipt.
- Reports involving safety or impersonation are prioritised and actioned as quickly as possible.
Reporting another member
You can report or block any profile from within the app. You can also email the Grievance Officer if you need further help. For safety guidance, see our Safety page.