Creating a profile and taking the personality assessment on IQ Vivah is free. This policy explains refunds for our paid memberships and add-ons, and what happens when a membership period ends.
Memberships do not renew
A membership is a one-time payment for a fixed period, such as 3, 6, or 12 months. It does not renew automatically and there is no subscription to cancel. When the period ends, your account simply returns to the free plan, and you keep your profile, your photos, and your personality report.
Refund eligibility
- You may request a refund within 7 days of purchasing a membership, provided you have not yet used the paid features, that is, you have not viewed a match's contact details and have not started a conversation.
- Once you have viewed contact details or sent a message, the membership is non-refundable for the remainder of the term.
- If we approve a refund, the membership ends immediately and the paid features are switched off.
- Add-ons such as profile boosts are non-refundable once the boost has started.
- Memberships removed for a breach of our Terms & Conditions are not eligible for a refund.
How to request a refund
Email support@iqvivah.com from your registered email address with your registered phone number and the reason for the request. We may ask for a few details to verify your account.
How refunds are processed
Approved refunds are returned to your original payment method through our payment partner, typically within 5 to 7 business days of approval. The time for the amount to reflect in your account depends on your bank or card issuer.
Contact
Questions about a refund? Email support@iqvivah.com or visit our Contact page.