IQ Vivah is a digital service. We do not sell or ship any physical goods, so no courier, tracking, or delivery address is involved. This policy explains how the things you pay for reach you.
What you receive
- Paid memberships: access to premium features inside your IQ Vivah account.
- Add-ons: profile boosts and ad-free access, applied to your account.
- Coaching: access to expert-led video sessions, opened through our coaching partner.
When it is delivered
Delivery is instant and electronic. Once our payment partner confirms your payment, the membership or add-on is activated on your account straight away, usually within a few minutes. Nothing is dispatched and there is nothing for you to collect.
Where it is delivered
Everything is delivered to the IQ Vivah account you used to make the payment. You can use it immediately on the mobile app and on the web, signed in with the same account. We also email a payment confirmation to your registered email address.
Delivery charges
There are no shipping, delivery, or handling charges. The price shown at checkout is the full amount payable.
If something does not activate
If your payment succeeded but the membership or add-on has not appeared on your account within 24 hours, email support@iqvivah.com from your registered email address with the date of payment and the reference number from your confirmation. We will activate it or, if we cannot, refund you under our Cancellation & Refund Policy.
Contact
Questions about delivery or activation? Email support@iqvivah.com or visit our Contact page.